| 1. |
Our
practice aims to provide dental care of a consistent quality,
for all patients. We have management systems to help us, and
which define each practice member's responsibilities when looking
after you. |
| 2. |
In
proposing treatment we will take account of your own wishes.
We will explain options, where appropriate, and costs, so that
you can make an informed choice. We will always explain what
we are doing. |
| 3. |
We
will do all we can to look after your general health, and about
any medicines being taken. This helps us to treat you safely.
We keep all information about you confidential. |
| 4. |
Contamination
control is also essential to the safety of our patients. Every
practice member receives training in practice systems for contamination
control. |
| 5. |
We
screen all patients for mouth cancer at routine check-ups. We
ask patients about tobacco and alcohol use because they increase
your oral cancer risk. |
| 6. |
Practice
working methods are reviewed regularly at meetings of all staff.
We encourage all staff to make suggestions for improving the
care we give patients. |
| 7. |
We
regularly ask patients for their views on our services. We have
systems for dealing promptly with patient complaints and for
ensuring that lessons are learnt from any mistakes that we make. |
| 8. |
All
dentists in the practice take part in continuing professional
education, meeting the General Dental Council's requirements.
We aim to keep up-to-date with current thinking on all aspects
of general dentistry including preventive care, which reduces
your need for treatment. |
| 9. |
All
staff joining the practice are given training in practice-wide
procedures. Once a year, there is an individual review of training
needs for everyone in the practice. |
| 10. |
All
members of the practice know of the need to ensure that people
are working safely. In the unlikely event that a member of the
dental team becomes unfit to practice, we have systems to ensure
that concerns are investigated and, if necessary, acted upon. |
