Attending an appointment at Selly Park Dental Centre

Our new appointment system plus our new look explained under the new guidelines. The guidance is changing all the time and so are we. We want to give you confidence when attending your appointment.

Here is a guide to your journey at Selly Park. It will be a longer process than usual; and we do ask for your patience as we have to adhere to strict operating procedures for the safety of both you, and our staff.

  1. Each patient will be contacted prior to their appointment and asked about their medical history and coronavirus status. Payment over the phone may be required at the time of booking your appointment. If payment is at reception, then where possible contactless or card payment will be preferable.
  2. Please arrive 10 minutes before your appointment, then call us to let us know you have arrived. Wait in your car or if you have come on foot, wait outside, as the door will be locked under our new closed-door policy, and await further instructions.
  3. If possible, travel to the practice on your own, or if somebody does come with you, they will have to wait for you outside. Please do not bring extra bags or belongings as these will need to be placed in a box for the duration of your appointment.
  4. If you are late for your appointment for any reason, unfortunately we will not be able to see you, as we have to abide by a very strict timing regime.
  5. When it is safe to do so one of our team will greet you at the front door and ask you to use the hand sanitizer, you will then be taken straight to the surgery. When seated, you may be asked to use a mouthwash before the dentist starts examining you.
  6. We will be wearing PPE, (personal protective clothing and equipment), But don’t worry it’s still us underneath.
  7. At the end of your appointment you will be taken to reception if necessary or to the exit door you will also be asked to use the hand sanitizer again before leaving us.
  8. Our toilets will be closed, so please use your toilet before leaving home.
  9. Please arrive wearing a mask, or you will be asked to wear one.

We hope this letter finds you all well, and we will be in contact with you in the near future, as we are aiming to open the practice soon.

Kind regards,

Selly Park Dental Centre